Comments on: Data Robotics, Inc.

By: Mark F

Mark F — Thu, 28 Aug 2008 20:39:38 +0000

Ethan,
Here is how to contact Western Digital for a warranty replacement.

Go to the warranty section of Western Digital’s website:

http://support.wdc.com/warranty/index.asp

Select End-users and then te product replacement button. It will walk you through on how to fill out a request for drive replacement on-line.

There is a section where you can do an advance replacement if you give them a credit card #, otherwise, the replacement will ship within 1-2 days of receiving the defective drive.

——————
I don’t know all the details of your case. It is my understanding that our support team refers people back to the drive manufacturer. I’ll ping our support team to make sure they refresh their training.

By: Ethan Kaplan

Ethan Kaplan — Thu, 28 Aug 2008 05:33:22 +0000

Mark, thanks, but why did it take having to blog about it to get this? I e-mailed support and they said that they couldn’t do anything.

Thank you for caontacting Drobo Tech Support.
You should only have to replace the drive that has failed.
You will have to contact the company from where you purchased the
drive.

By: Mark F

Mark F — Thu, 28 Aug 2008 01:49:33 +0000

Ethan -
I work for Data Robotics. Sorry to hear about your problem. The drives are from Western Digital. I will get you and post contact information to exchange the drives.

Mark

By: Ethan Kaplan

Ethan Kaplan — Wed, 27 Aug 2008 22:48:44 +0000

because I’ve had the device 2 weeks. I’m not buying shit.

By: Jurgen

Jurgen — Wed, 27 Aug 2008 22:06:39 +0000

Why not just buy a new SATA drive? That’s all they are, isn’t it? Out of curiosity, what brand of drive do the Drobo bundles ship with? I’m weighing the costs of getting an empty one and filling it with drives vs getting one already filled.